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FAQs

How do I report a power outage?

Can I pay my utility bill over the phone?

What is the last day I have to pay my bill without having my services disconnected?

My bill is due on the weekend; will my lights be cut off before Monday?

Where do I pay my electric bill?

Where does our power come from? Where does the money from electric bills go?

Is there a way to measure the energy efficiency of my household appliances?

Why has my utility bill increased so much?

Why does my bill say "estimated" on it? Don't the meter readers read my usage every month?

How much will I save with a nighttime temperature setback in the winter?

Can I lower my heat pump thermostat at night for a savings?

How often should I check furnace filters?

Do space heaters save energy?

Should I close off unused areas of the house?

Couldn't I save energy by using my fireplace along with the heating system in the winter?

What about insulation?

What are the major areas of heat loss?

What about water heaters?

What is the recommended temperature setting for my hot water heater?

Does my water heater need an insulating jacket?