Search Search Toggle
Slider Accent

About Customer & Payment Services

The City of New Bern makes it easy for customers to pay their utility bill online, including services for water, sewer, and electric.  You can even receive your bill faster by signing up for e-billing, which delivers the bill to your email address instead of sending it in paper form.  So, go green and do both! 

Ready to get started?
Sign me up for e-billing.
I want to view and/or pay my bill online.
I want to apply for Utility Service.

Contact us!
Staff available weekdays, 8 a.m. - 5 p.m. (252)639-2750.
Report service outages by calling (252)639-2727 or emailing us.
Customer Service email

I want to stop Utility Service.


Sanitation Services

We also provide trash pickup for residential and commercial customers. The City’s sanitation service provider provides once per week residential collection. Recyclables are collected through our partnership with the Craven County Curbside Recycling Program once per month. A 65-gallon, rollable trash cart is provided. The City’s sanitation service provider collects trash for our commercial customers with frequency of pickup depending on the customer's needs. Trash pickup fees also appear on your utility bill if you reside in city limits.