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Financial Assistance

Time Extensions 
Bills are due and payable when received.  The last day to pay the bill without penalty is the due date printed on it.  The following day, a 5% late penalty is charged to the account.  Ten days later, delinquency action can begin, including service interruption.   If a residential customer is unable to pay a bill by the due date, the person listed on the account may visit the office to request an arrangement for payment of the bill at a later date.  Photo identification is required and if an arrangement is authorized by a City representative, all past due payments must, as a general rule, be completed before the next bill due date.  If the account holder is unable to visit the office, he or she may authorize someone else to handle this matter on the account.  Time extensions are not handled by phone; you must visit the office.

External agencies that may be able to assist:

Craven County Department of
Social Services (DSS)

2818 Neuse Blvd
New Bern, NC 28562

Religious Community Services
919 George Street
New Bern, NC 28560

Retired/Disabled Veterans:
Disabled American Veterans - Chapter 26 
468 Highway 70 E
Havelock, NC 28532
Call first (252)652-9166 

Catholic Charities
502 Middle Street
New Bern, NC 28560

Coastal Community Action
303 McQueen Ave/PO Box 729
Newport, NC 28570

Active Duty Military:
Navy-Marine Corps Relief Society
Quick Assist Loans

Salvation Army
1402 Rhem Ave
New Bern, NC 28560
Appointment Required