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Communications/911 Call Center

The New Bern Police/911 Communications Section operates under the direct supervision of Lieutenant Stephen Williams and is comprised of the following personnel:

  • 911/GIS Technician
  • 911/Data Technician
  • Telecommunicators
  • Telecommunicator Supervisors

They are responsible for an assortment of duties and programs which include, but are not limited to:

  • G.I.S mapping and analysis
  • Assignment of addresses in the City of New Bern
  • Maintaining and operating the citywide radio system
  • Dispatch of calls for service in the City limits for Police, Fire, Rescue, and Animal Control
  • Routing of E-911 calls for the New Bern Police Department, Havelock Police Department, and the Craven County Sheriff's Office
Are you OK? (R.U.O.K.) Program

The RUOK program is a computer system that is set up to call RUOK customers at times of their choosing every day to check if they are okay.  Typically, this system is used to check on elderly family members or the disabled. When the system dials a customer’s number and the customer picks the line-up, the system plays a message for them and logs the call as answered. If the customer does not answer the call, the system will make a second attempt to call and if the call is still unanswered it sounds an alert and a police officer is dispatched to the customer’s residence to check on them and ensure that they are okay.

If you are interested in learning more about the program or want to enroll in RUOK, please call or email the RUOK Coordinator at (252)633-2020.