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Customer & Payment Services

The City of New Bern makes it easy for customers to pay their utility bill online, including services for water, sewer, and electric.  You can even receive your bill faster by signing up for e-billing, which delivers the bill to your email address instead of sending it in paper form.  So, go green and do both! 

Ready to get started?
Sign me up for e-billing.
I want to view and/or pay my bill online.
I want to apply for Utility Service.

Contact us!
Staff available weekdays, 8 a.m. - 5 p.m. (252)639-2750.
Report service outages by calling (252)636-4070 or emailing us.
Customer Service email

I want to stop Utility Service.


Sanitation Services

We also provide trash pickup for residential and commercial customers. The City’s sanitation service provider provides once per week residential collection. Recyclables are collected through our partnership with the Craven County Curbside Recycling Program once per month. A 65-gallon, rollable trash cart is provided. The City’s sanitation service provider collects trash for our commercial customers with frequency of pickup depending on the customer's needs. Trash pickup fees also appear on your utility bill if you reside in city limits.  

Residential & commercial collection rates are listed below.

Residential Rates

65-Gallon Trash Roll-Out Cart

 (Once-a-week pickup)

Monthly Residential
Refuse Rate:

$19.00 -Regular Residential
   $9.50 -Senior Citizen Discount
(Must qualify for this discount by applying for the State of North Carolina-Craven
County Exclusion for Property Tax Relief for Elderly and
Permanently Disabled Persons at the Craven County Tax Office (252-636-6604).

Commercial Front-Load Service Rates
(must have active city utility account)
2 CY
4 CY
6 CY
8 CY

Hand Commercial Cart Refuse Fees

65-Gallon Trash Cart fee is $19.00  Each Per Month (ONCE-A-WEEK PICKUP)

(Recycle Cart Fee is billed yearly by Craven County Tax Department (252.636.6605 / 252.636.6659).

*Rates effective as of July 1, 2023

Other Helpful Information

Pay My Bill Online Pay As You Go Application
Understanding Your Bill Start Utility Service 
Bank Draft Easy Pay Stop Utility Service
Bank Draft Cancellation Form Ways to cut your utility bill
Request Payment Plan Water Leak / Pool Fill Request
Financial Assistance FAQs
Authorization to Release Utility Information  

Contact Us: or call (252)639-2750

606 Fort Totten Dr.
P.O. Box 1710
New Bern NC 28563

STAFF AVAILABLE WEEKDAYS, 8 AM to 5 PM (252) 639-2750