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Customer & Payment Services

The City of New Bern makes it easy for customers to pay their utility bill online, including services for water, sewer, and electric.  You can even receive your bill faster by signing up for e-billing, which delivers the bill to your email address instead of sending it in paper form.  So, go green and do both! 

Ready to get started?
Sign me up for e-billing.
I want to view and/or pay my bill online.
I want to apply for Utility Service.

Contact us!
Staff available weekdays, 8 a.m. - 5 p.m. (252)639-2750.
Report service outages by calling (252)636-4070 or emailing us.
Customer Service email

I want to stop Utility Service.


Sanitation Services
We also provide trash and recycling pickup for residential and commercial customers. Trash pickup fees also appear on your utility bill if you reside in city limits.  Recycling is billed annually by the Craven County Tax Department. Click here to learn more about sanitation services and rates.

Other Helpful Information

Pay My Bill Online Pay As You Go Application
Understanding Your Bill Start Utility Service 
Bank Draft Easy Pay Stop Utility Service
Bank Draft Cancellation Form Ways to cut your utility bill
Request Payment Plan Water Leak / Pool Fill Request
Financial Assistance FAQs
Authorization to Release Utility Information  

Contact Us: or call (252)639-2750

606 Fort Totten Dr.
P.O. Box 1710
New Bern NC 28563

STAFF AVAILABLE WEEKDAYS, 8 AM to 5 PM (252) 639-2750