Bills are due and payable when received. The last day to pay the bill without penalty is the due date printed on it. The following day, a 5% late penalty is charged to the account. Ten days later, delinquency action can begin, including service interruption. If a residential customer is unable to pay a bill by the due date, the person listed on the account may visit the office to request an arrangement for payment of the bill at a later date. Photo identification is required and if an arrangement is authorized by a City representative, all past due payments must, as a general rule, be completed before the next bill due date. If the account holder is unable to visit the office, he or she may authorize someone else to handle this matter on the account. Time extensions are not handled by phone; you must visit the office.
External agencies that may be able to assist:
| Craven County Department of Social Services (DSS) 2818 Neuse Blvd New Bern, NC 28562 (252)639-4900 |
Religious Community Services 919 George Street New Bern, NC 28560 (252)633-2767 |
Retired/Disabled Veterans: Disabled American Veterans - Chapter 26 468 Highway 70 E Havelock, NC 28532 Call first (252)652-9166 |
| Catholic Charities 502 Middle Street New Bern, NC 28560 (252)638-2188 |
Coastal Community Action 303 McQueen Ave/PO Box 729 Newport, NC 28570 (252)269-4491 |
Active Duty Military: Navy-Marine Corps Relief Society Quick Assist Loans www.nmcrs.org/QAL |
| Salvation Army 1402 Rhem Ave New Bern, NC 28560 Appointment Required (252)637-2277 |