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Frequently Asked Questions (FAQs)

How do I set up a payment plan as a result of COVID-19/Coronavirus hardship?

What does power cost?

Which utility services does the City provide?

Why aren't there reduced rates for senior citizens? Or lower income customers?

Why does the City charge deposits?

Why do I need a copy of my lease or sales agreement to get service?

Is a budget plan for utility bills available?

What will it cost me to get service?

How do I change my address, start or stop service, or pay my bill by credit card?

Why does the City have a System Development Fee?

Why does sewer service cost more than water service?

What kinds of trash can I put out?

How can I be using so much service when I'm not home all day?

What are your electric rates?

How often do you estimate bills rather than read the meter?

How can I get an energy-efficiency discount on my residential utility bill?

How can I lower my electric bill?

Can I pay my bill over the phone?

Where do I pay my electric bill?