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City of New Bern Recovery Info

  Questions about rebuilding your home or construction permitting
Call (252)639-7581.  

Henk Ovink, the world's only water ambassador, was in Washington, DC to talk about eastern North Carolina
and recommendations for flood relief design.  Check out the video for more on Mr. Ovink's  ideas for reducing or eliminating storm surge and flooding during future hurricanes. 

FEMA Flood Mitigation Presentation
January 9th, 6pm-8pm
408 Hancock Street (former Firemen's Museum)

Mark your calendar, bring your questions and talk to FEMA representatives about the benefits and methods of flood mitigation for your home or business. Representatives will be available to go over flood maps, share info on retrofitting your property, and how homeowners, renters, and business owners can lessen the impact of future disasters. They will also provide information on the National Flood Insurance Program (NFIP) and possible funding sources for implementing mitigation measures.  Other important disaster resources will also be shared.  Meeting is open to the public.


The City of New Bern will resume certain utility fees that were suspended during hurricane Florence.  All past due amounts must be brought current by close of business on Friday, December 7th.  If customers are unable to get caught up or current, they are encouraged to visit the Utility Business Office (UBO) at 606 Fort Totten Drive and speak to a customer service representative about a special storm payment arrangement.  The UBO is open Monday through Friday from 8am to 5pm.  No appointment is necessary.  However, appointments are encouraged to reduce customer wait time.

These special storm payment arrangements will not count towards the four payment arrangements allowed each fiscal year under the City’s current business practices, but customers must remain current once the arrangement is made.  If the arrangement is broken, the past due balance must be paid in full.  

Late fees, delinquent fees and shutoffs for nonpayment will resume after December 7th.  Deposit requirements will resume after November 15th.  Deposits caused by late/delinquent actions will resume after December 7th

Customers have several options for paying City of New Bern utility bills: online at, at the Utility Business Office, and at Walmart stores in our area.

Fees Waived for Vital Records Replacement
The North Carolina Department of Health and Human Services is waiving fees for the replacement of vital records that were lost of damaged during hurricane Florence.  For more information, visit

Repair & Restoration of Historic Homes Damaged by Florence
Please be aware that all proposed modifications to properties within New Bern's Historic Districts are subject to approval by the Historic Preservation Commission (HPC) or HPC Administrator for minor works.  However, "replacements in kind" are allowable. This means that the repairs make no modifications to what previously existed, but are simply replacements of damaged elements or materials in the same configurations as they existed.

Prior to beginning work for "replacement in kind" please contact Morgan Potts, City Planner & HPC Administrator at (252)639-7583. To read the letter from City Planner regarding storm repairs & modifications to historic homes, click here.

Hurricane Florence Historic Properties Damage Report:  help the NC Department of Natural & Cultural Resources keep track of wind and flood damage to historic properties. Click this link to complete an easy online form documenting damage to your historic home. This is for documentation purposes only.

USDA: Hurricane Florence Displaced Household Fact Sheet

To visit our FEMA resources page, click here.
To visit our Small Business Administration (SBA) resources page, click here.