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Utility Business Office

About Us

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The Utility Business Office, a division of the Finance Department, services the City’s 26,000 customer utility accounts for the City of New Bern including portions of Havelock, Town of Trent Woods, and some unincorporated areas of Craven and Jones counties. The Utility Business Office provides Customer Care for electric, water, wastewater treatment, refuse, and parking. In addition, educational and other resources  to help customers to make informed decisions about their utility use are provided b this division. 

YouTube video: Reinstatement of Utility Fees Suspended During Hurricane Florence

Other Helpful Information

Pay My Bill Online
Explanation of your bill
Bank Draft Easy Pay
Start Utility Service
Stop Utility Service
Financial Assistance
Ways to cut your utility bill

Contact Us:

606 Fort Totten Dr.
P.O. Box 1710
New Bern NC 28563

STAFF AVAILABLE WEEKDAYS, 8 AM to 5 PM (252)639-2750

You can also report your outage at (252)636-4070