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Utility Business Office

About Us

The Utility Business Office, a division of the Finance Department, services the City’s 25,000 customer utility accounts for the City of New Bern including portions of Havelock, Town of Trent Woods, and some unincorporated areas of Craven and Jones counties. The Utility Business Office provides Customer Care for electric, water, wastewater treatment, refuse, and parking. In addition, educational and other resources to help customers to make informed decisions about their utility use are provided by this division. 

STAFF AVAILABLE WEEKDAYS, 8 AM to 5 PM (252)639-2750
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TRAFFIC ALERT! If you're coming to pay your utility bill at the Utility Business Office on Ft. Totten Drive, please be aware the traffic pattern has changed. Out of precaution and to prevent the spread of illness, the Business Office is closed to walk-in traffic. Please enter the parking lot from Neuse Boulevard (near Family Dollar) and follow the traffic cones to the drive-thru. We've changed the traffic pattern to make it easier to get in and out quickly. Or, skip the lines and pay online, at Walmart, or after hours using our dropbox located in the rear of the building.  Need help or want to make a payment arrangement for your utility bill? Call us at (252)639-2750.


Other Helpful Information
 Pay My Bill Online Start Utility Service 
 Explanation of your bill  Stop Utility Service
 Bank Draft Easy Pay  Ways to cut your utility bill
 Financial Assistance  FAQs
Request Payment Plan  Water Leak / Pool Fill Request





Contact Us:

 UtilCustomerService@newbernnc.gov  / Call (252)639-2750



606 Fort Totten Dr.

P.O. Box 1710
New Bern NC 28563

STAFF AVAILABLE WEEKDAYS, 8 AM to 5 PM (252)639-2750

REPORT SERVICE OUTAGES ANYTIME by clicking here 
You can also report your outage at (252)636-4070