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Utility Business Office

About Us

The Utility Business Office, a division of the Finance Department, services the City’s 25,000 customer utility accounts for the City of New Bern including portions of Havelock, Town of Trent Woods, and some unincorporated areas of Craven and Jones counties. The Utility Business Office provides Customer Care for electric, water, wastewater treatment, refuse, and parking. In addition, educational and other resources to help customers to make informed decisions about their utility use are provided by this division. 

STAFF AVAILABLE WEEKDAYS, 8 AM to 5 PM (252)639-2750

Other Helpful Information
 Pay My Bill Online Start Utility Service 
 Explanation of your bill  Stop Utility Service
 Bank Draft Easy Pay  Ways to cut your utility bill
 Financial Assistance  FAQs

Contact Us:  / Call (252)639-2750

606 Fort Totten Dr.

P.O. Box 1710
New Bern NC 28563

STAFF AVAILABLE WEEKDAYS, 8 AM to 5 PM (252)639-2750

You can also report your outage at (252)636-4070