Search Search Toggle
Slider Accent

Pay My Bill

Pay My Bill 

The City of New Bern makes it easy for customers to pay their utility bill online, including payment services for water, sewer, and electric service.  View or pay your bill online by clicking here.  If you need assistance with accessing your bill online, please scroll to the bottom of this page.  Need more help? Call us between 8am and 5pm Monday through Friday at (252)639-2750.

Payment Plan

If you need a payment plan please complete this form and click submit .  One of our representatives will contact you to let you know if you qualify, and to discuss the details of your arrangement.

You can receive your bill faster by signing up for e-billing, which delivers the bill to your email address instead of sending it in paper form. Go paperless and get an instant email alert when your bill is due.  Yes, sign me up for e-billing.

Important Billing Information
If you need password help, scroll to the bottom of this page.  Below you'll find various payment options and the cost for using these payment methods. If your service has been interrupted or is in jeopardy of being interrupted, call us at (252)639-2750 with your payment confirmation number to reinstate service.  After normal business hours (8 a.m. - 5 p.m. Monday through Friday) call Utility Control at (252)636-4070 with the payment confirmation number.  

Explanation of Your Bill

Past due amounts must be paid immediately.  Since services are billed after they are provided, payment is due on or before the due date.  Bill is subject to a 5% late penalty for payments received after the due date.  A $30 delinquent account processing fee will be charged for bills unpaid after the tenth day following the due date.  Disconnection of services occurs for bills unpaid after the tenth day following the due date as well.  Reconnection fees apply.  All fees & penalties are subject to change without notification.  More information regarding late payments, delinquency, and utility deposits can be found by reading "Utility Deposits: What Residents Need to Know."  Please note: billing days of service may vary due to inclement weather, weekends, holidays, etc.

Payment Options


Bank Draft Easy Pay

Automatically drafted from your bank account on the due date each month. 


Your Online Banking Provider

Payments are accepted electron-ically from most customer online banking services.

Free through most banks. Check with your bank before using this option.


Visa, MasterCard, Discover, American Express or ELECTRONIC CHECK*

$4.95 card transactions;

$0.60 electronic check


Call Official Payments at
1-800-272-9829 to pay using
Visa, MasterCard, Discover or American Express*
Enter jurisdiction code 3964


 Call us at 252-639-2750 to pay by debit/credit card
Monday - Friday
8am - 5pm



Any Wal-Mart Location

Cash or pin-based ATM debit card. Bring your bill.

Wal-Mart fee applies. Contact Wal-Mart for details.

U.S. Mail

Mail to:
City of New Bern - Payments,
P.O. Box 63005
Charlotte, NC 28263

Include account number and make money order or check payable to City of New Bern.


Drive-Thru Express Service

Monday-Friday, 8 a.m. - 5 p.m.

606 Ft. Totten Drive
New Bern, NC 28560

Bring payment stub and cash, money order or check payable to City of New Bern.


After-Hours Drop Box

Customer & Payment Services is located at:
606 Ft. Totten Drive
New Bern, NC 28560

Drop box is located by the drive-thru window. Please include payment stub, money order or check payable to City of New Bern.

Payments dropped off after 8 a.m. are posted the next business day.


In Person

Customer & Payment Services is open
Monday-Friday, 8 a.m. - 5 p.m.
and is located at:

606 Ft. Totten Drive
New Bern, NC 28560

Bring your payment stub. You can pay by credit/debit cards, cash, money order, or check payable to the City of New Bern



Water usage is billed in units of 1000 gallons.  Electric usage is measured in units of one kilowatt hour (kW/h), which is the amount of energy needed to light a 100 watt bulb for 10 hours. 

Please note all payments entered under jurisdiction code 3964 are paying for City of New Bern utilities.  If you want to pay your City tax bill, you must hang up and place the call again using jurisdiction code 4304.  If you want to pay your county taxes, you must hang up and place the call again using the county's jurisdiction code, which can be obtained by calling (252)636-6605.

*Credit card, debit card and electronic check payments are processed through SEDC and/or Official Payments Corp. and include a convenience fee on your credit card or bank statement.

A generic password will be provided on your monthly statement which allows you to set up a secure password and customer profile. The password will be located in the upper left hand corner of your statement. A password cannot be obtained by contacting customer support.

CUSTOMERS USING CREDIT/DEBIT CARDS AND ELECTRONIC CHECKS MUST AGREE TO THE FOLLOWING: You agree by accessing the South Eastern Data Corporation (SEDC) and/or Official Payments Corporation (OPC) third party payment processing website services that under no circumstances or any theories of liability under international or civil, common or statutory law including but not limited to strict liability, negligence, or other tort theories or contract, patent or copyright laws, the City of New Bern be liable for damages of any kind occurring from the use of this website or any information, goods, or services obtained on this website including direct, indirect, consequential, incidental, or punitive damages (even if the City of New Bern has advised of the possibility of such damages), to the fullest extent permitted by law. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of these limitations may not apply to you.