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Water Resources


 Jordan Hughes
(click this link to email)

Director of Water Resources

About Us

The mission of the New Bern Water Resources Department is to protect and enhance the health and economic stability of the community through the provision of clean drinking water and proper wastewater treatment. We are committed to ensuring that all New Bern customers have a safe and reliable source of clean drinking water and that all of the City's wastewater is handled and processed in an efficient and environmentally friendly way, while striving to offer a high level of customer service.

Customer input and feedback are important components in helping us to identify and prioritize the goals and objectives of City's water resource operations, so please contact us if you should ever have questions or concerns regarding the City's water resources functions.

If you require new water or sewer service or need changes to your existing services, click on the link below
Water and Sewer Services

CityWaterTower  ** To report a water or sewer emergency please call of the following numbers**

(252) 639-7541 - Monday-Friday, 8:00am-5:00pm

(252) 636-4070 - After Hours, Weekends, Holidays 

Contact Us

Jordan Hughes, Director of Water Resources
(252) 639-7527 

        David Tennant, Project Coordinator
        (252) 639-7523 

        Melissa Garris, Customer Relations
        (252) 639-7596

 Robert Bailey, Systems Maintenance
(252) 639-7551
        Dalton Gaskins, Water Production
        (252) 639-7553
        Tony Hawkins, Wastewater Treatment
        (252) 639-7555