The mission of the New Bern Water Resources Department is to protect and enhance the health and economic stability of the community through the provision of clean drinking water and proper wastewater treatment. We are committed to ensuring that all New Bern customers have a safe and reliable source of clean drinking water and that all of the City's wastewater is handled and processed in an efficient and environmentally friendly way, while striving to offer a high level of customer service.
Customer input and feedback are important components in helping us to identify and prioritize the goals and objectives of City's water resource operations, so please contact us if you should ever have questions or concerns regarding the City's water resources functions.
If you require new water or sewer service or need changes to your existing services, click on the link below
Water and Sewer Services
|** To report a water or sewer emergency please call of the following numbers**
(252) 639-7541 - Monday-Friday, 8:00am-5:00pm
(252) 636-4070 - After Hours, Weekends, Holidays
|Jordan Hughes, Director of Water Resources
| David Tennant, Project Coordinator
| Melissa Garris, Customer Relations
| Robert Bailey, Systems Maintenance
| Dalton Gaskins, Water Production
| Tony Hawkins, Wastewater Treatment