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FEMA Resources

Final Public Notice: City of New Bern Repairs and Minor Improvements to Stormwater Conveyance System
Notification is hereby given to the public of the intent of the Federal Emergency Management Agency (FEMA) to reimburse the City of New Bern for eligible costs incurred to restore and repair publicly-owned facilities serviced under their authority and jurisdiction damaged as a result of Hurricane Florence. Click here to read the entire public notice.

Public Notice: FEMA & NC Emergency Management consider City of New Bern application for five properties to receive Hazard Mitigation Grant.
Location of Proposed Work: Bloomfield Street, Alabama Avenue, Beech Street, Hazel Avenue & Nursery Road. This will be a voluntary acquisition program. The properties will be acquired using HMGP grant funds and demolished using PA funds. Once demolished, the properties will be deeded as open space.  Click here to read the entire public notice.

Disaster Case Management Program Approved for Florence Survivors

North Carolina residents whose lives were upended by Hurricane Florence may be eligible to get a case manager to help them with their recovery.  FEMA approved the State of North Carolina’s request for the Disaster Case Management program for use in the counties affected by the flooding that followed Hurricane Florence. The grant provides disaster case management services for up to 24 months.

Disaster Case Management is fully funded by FEMA, managed by North Carolina Emergency Management and implemented by Endeavors for the first six months. The program involves a partnership between a case manager and a disaster survivor to develop and carry out the survivor’s long-term recovery plan.  Long-term unmet needs may include financial, physical, emotional or spiritual well-being, as well as referrals for materials and/or manpower to provide support to survivors in their recovery. The case manager helps households return to a state of independence.  Individuals who may have suffered losses not covered by state or local government programs may benefit from the case management services.

The state has contracted with experienced case managers who will work in conjunction with faith-based and volunteer organizations to help meet survivors’ unmet needs.  To contact the Disaster Case Management service provider, please email: or call one of the two offices depending on where you live.

Residents of Beaufort, Carteret, Craven, Duplin, Greene, Hyde, Jones, Lenoir, Onslow, Pamlico, Pender, Pitt, Wayne, and Wilson counties should call the Jacksonville office at (910) 378-4913.


Apply online or call for FEMA Disaster Recovery aid.

Call the disaster assistance helpline at 800-621-3362 or 800-462-7585 (TTY)



If you have unmet disaster-related needs, you may call the statewide referral service at 2-1-1 or 888-892-1162 (TTY), 
or text Florence to 898211.

Disaster Tax Relief

Survivors of Hurricane Florence may qualify for tax relief from the Internal Revenue Service. Taxpayers may be eligible for deadline extensions to file returns or pay taxes, and may be able to claim qualified disaster losses. The IRS may waive fees and expedite requests from survivors. To download forms and publications, go to or call 800-829-3676. For general tax questions, call 800-829-1040. 

Other Resources:

FEMA: Sheltering & Temporary Essential Power
Learn About More than 70 Forms of Assistance from 17 Federal Agencies
FEMA: Fill Out Your SBA Loan Application Or You Could Be Leaving $$$ on the Table
FEMA: Are You Eligible for Continued Rental Assistance?
FEMA: NC Survivors May Qualify for Continued Rental Assistance
FEMA: Read Your FEMA Determination Letter Carefully
FEMA: Why It's Important to Return the SBA Loan Application
FEMA: Notice to Vacate & What to Do Next
FEMA: Web Guidance
FEMA: Direct Temporary Housing Fact Sheet
FEMA: Why did FEMA say my home has "Insufficient Damage?"
FEMA: Clean & Removal Assistance Available in NC
FEMA: Public Assistance, Private Nonprofit Houses of Worship Fact Sheet
FEMA: Private Nonprofit Facility Eligibility
FEMA: Rental Assistance May Be Best Temporary Housing Solution for Florence Survivors
FEMA: Renters in NC May Be Eligible for Federal Help
FEMA: Understanding Your FEMA Determination Letter or Email
FEMA: Military Personnel & Disaster Assistance

U.S. Housing and Urban Development (HUD)

HUD has activated the Disaster Assistance Hotline for North Carolinians living in HUD-assisted housing who were affected by Hurricane Florence. Call 800-304-9320 to learn about resources. Survivors can also email to contact HUD.

Disaster Assistance for Farmers and Ranchers
Farmers and ranchers are also eligible to apply for disaster assistance for damage or losses from Florence. Along with FEMA grants and SBA loans, farmers and ranchers are eligible for emergency loans through the U.S. Department of Agriculture’s Farm Service Agency (FSA). Eligible losses covered by emergency loans and other programs may include crops and livestock. For more information go online to or visit the nearest FSA office.

To visit the Small Business Administration resource page, click here.

For City of New Bern hurricane recovery information, click here.